Who we are
This policy applies to Heritage Hand Wash & Detail and to this website. You can reach us at [email protected], by phone at (843) 555-0149, or by mail at 812 Huger Street, Charleston, SC 29403.
Information we collect
We only collect what we need to respond to you and provide our services.
- Contact details you give us, such as your name, email address, phone number and address.
- Details about the service you are requesting, entered in quote, booking or contact forms.
- Technical data such as browser type, device and pages visited, collected through cookies you allow.
- Records of our communications with you, including calls, emails and messages.
How we use your information
We use personal information to:
- Respond to enquiries and prepare quotes or appointments.
- Deliver, schedule and follow up on the services you request.
- Send service reminders and, where you have agreed, occasional offers.
- Improve our website and meet our legal and regulatory obligations.
Sharing
We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.
Retention and security
We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.
Photographs of your vehicle
We photograph vehicles at intake and at handover as a record of the work. Those photographs are kept for our own quality records and are emailed to you. We only publish a photograph publicly, for example in the gallery or on social media, with your permission, and we blur or crop licence plates by default.
Vehicle keys and property
Keys are held in a locked cabinet on the premises. Personal items found during an interior detail are placed in a labelled bin and returned to the vehicle. We ask that valuables and documents are removed before a detail.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
This is a demonstration website with sample content. Prices, warranty terms, review counts and offers shown here are illustrative examples and are not a binding quote.
